The Government’s announcement on Monday 4th January has generated a plethora of questions as to how we can proceed.
Boldon Auctions have read through the Government publications and guidance and have generated the following much sought after answers to your frequently asked questions.
Q. Can auctions continue to take place? A. Yes, following government rules and restrictions published on 4th January 2021, auction houses (except for auctions of livestock or agricultural equipment) must close to the public but can continue to operate click-and-collect services (where goods are pre-ordered and collected without entering the premises). Therefore, we have moved our auctions online only. This will be reviewed pending the outcome of any additional announcements. *In line with current ongoing changes to UK restrictions our next Auction will take place on the 10th February*
Q. Can I get more information and images of lots? A. Yes, requests for further images and condition reports can be made either via email (email@example.com), phone (0191 5372630) or, by using our online condition report request form located on the ‘Ask a question feature’ of each lot.
Q. How do I bid? A. You can bid from the comfort of your own home. Bidding can take place live by registering to bid , by leaving an absentee bid, or by contacting the office by phone (0191 5372630) or email (firstname.lastname@example.org) to leave a commission bid.
Q. How do I make a payment? A. For purchases made through the-saleroom.com we can take payment directly from the debit card you have registered. Alternatively, you can make simple and secure payments online via bank transfer, online by clicking the payment request link or, telephone (0191 5372630 – telephone payment limit £500). Please note we are not accepting cash or cheque payments at this time.
Q. How can I collect the lots I have successfully bid on? A. We have organised a contactless collection point. All collections are by appointment only. Once you have received email or telephone confirmation that you have been successful bidding you can organise an appointment time to safely collect your lots or arrange a courier. We are unable to offer assistance in lifting furniture items at this time.